change agent , leadership coaching , business transformation , business process improvement , six sigma , change management , organizational development , talent management , creating powerful conversations , an introduction to the change process , developing mastery over change , learning by experience , People have a lot of wacky ideas about how to make a difference in the world. One of the wackiest is that you can drive change as you might drive cattle out to pasture. Does anything in your experience support this belief , Your most powerful tool as a change agent is your ability to create and shape powerful conversations. Suppose you could engage the right people in the right conversations at this moment. What could they accomplish , People often say they learned the most important lessons in life "the hard way." I say that "learning the hard way" is the only way to learn